Get Help

Questions, bugs, feature requests — we're here for you. Most issues are answered within 24 hours.

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Email Support

Best for bug reports, account issues, or detailed questions.

support@promoiq.co

Leave a Review

Love PromoIQ? A Chrome Web Store review helps other shoppers find us.

Rate on Chrome Web Store
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Report a Bug

Something not working on a specific site? Let us know the URL and what happened.

Report a Bug
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Feature Request

Have an idea for PromoIQ? We prioritize features our users actually want.

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Common Questions

PromoIQ isn't showing codes on a site I'm shopping on

PromoIQ activates on checkout pages. Make sure you're on the cart or checkout page. If it still doesn't appear, email us the URL and we'll add support.

How do I uninstall PromoIQ?

Right-click the PromoIQ icon in your Chrome toolbar → "Remove from Chrome." We also have an uninstall feedback page — your feedback helps us improve.

Is PromoIQ really free?

Yes. Core features (auto-apply codes, price comparison) are 100% free forever. We offer an optional Premium tier for power shoppers who want advanced features.

Does PromoIQ track my browsing?

No. PromoIQ only activates when you click the icon or visit a checkout page. We never collect browsing history, personal data, or sell any user information. Read our privacy policy.

PromoIQ found a code but it didn't work

Some codes are retailer-specific or have minimum purchase requirements. PromoIQ shows confidence scores so you know which codes are most likely to work. We're constantly improving our validation engine.